I used to spend hours rewriting reports and chasing down updates from different teams. With what I learned in the cert, I can write prompts that organize raw data into clear summaries and even generate clean reports for leadership. It’s taken so much repetitive work off my plate and made me way more efficient.

My job is heavy on emails, and I was burning hours personalizing responses for new clients. During the cert, I built a custom GPT workflow that drafts onboarding emails in the right tone. Now I just review and send. What used to take half a day is down to 10 minutes, and my clients are happier because they hear from us faster.

Running multiple projects means constant updates, and I used to lose evenings pulling together notes for weekly reports. The cert gave me strategies to engineer prompts that summarize client calls, structure sprint updates, and prep reports instantly. I actually use what I learned every single day—and my team notices the difference.